HomeMembership Claim Page

Please watch the video below in its entirety before submitting your claim

Do I have to use a company contracted with you?

No, HomeMembership does not contract providers, you choose and hire your own provider (must be licensed , if applicable). If you do not have one, we have a locator tool to help you based off the skilled trade and zip code HERE HomeMembership lets you decide who you want to contract with and not wait on hold, have missed appointments by a company you are unfamiliar with or even worse, have to wait days or weeks to be serviced. Choosing your own provider lets you use your trusted local company and get serviced right away.

I called a provider, and they said they don't work with warranty companies; how do they get paid?

With Home Membership you choose your own provider, HomeMembership does not have to approve the vendor or have a contract with them, you pay for your repair just like a retail customer and send us the receipt for reimbursement or we can pay the service provider directly but we would need you to have them email us a repair diagnosis at [email protected] so a Member success representative can approve.

I have a breakdown right now and my system is out. How can I get service now?

How do I know what you cover?

Once your provider is on site and diagnoses the issue you will look at the coverage chart HERE to see if the part is listed, if it is, look at the total part and labor amount, this is what we reimburse you for. HM has listened to our members and changed the way warranties are done. Our transparent coverage chart shows everything that is covered. We do this so you have full knowledge of what we pay for with no hidden terms, grey areas or waiting for an approval that could be denied. If it's listed on our chart we pay for it, if it's not, we don't. Do we cover everything? No, but you can count on us to cover and pay for what we list.

What if the whole appliance or system must be replaced?

If you chose to upgrade due to the system's age or the part is no longer manufactured and you must replace it, we will send you the money for the original part/s that caused the failure. That money can be combined with yours to buy another system or unit. While we do not offer replacement coverage the warranty will reimburse for the part or parts that have failed in your unit. For the example of a dishwasher, if the main control board fails in the current one and a new one is needed, you would be paid up to $350 which could be applied towards the purchase of the new unit.

How do I know what items need a photo uploaded too?

What needs to be on the invoice?

What about trip fees the vendor charges?

Can I have a family member or friend work on the system and get reimbursed?

How do I know if you accepted and approved the invoice?

How fast do I receive my reimbursement?

Please submit your claim information :

Name(Required)

First Last

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Email(Required)

Please tell us below the part that failed with your unit /system.(Required)

Does your invoice show the part that failed? HM does not replace systems and will need to identify the part failure clearly on your invoice.(Required)

YES

PLEASE HAVE THE INVOICE REDONE BY YOUR PROVIDER SHOWING THE PART THAT FAILED AND THEN SUMBIT YOUR CLAIM

Upload your paid Receipt/Invoice or diagnosis invoice (whichever is applicable) *RECEIPT /INVOICE MUST SHOW A DIAGNOSIS OF THE ACTUAL PART THAT FAILED. (REQUIRED). DO NOT SUBMIT UNLESS IT INCLUDES THIS OR THE CLAIM WILL NOT MOVE FORWARD(Required)

Drop files here or

Max. file size: 2 GB.

CONFIRMATION(Required)

By checking this box, I confirm that I have reviewed the invoice requirements and understand that the invoice I am submitting will be used for the review and final diagnosis of my claim, and that additional or subsequent invoices related to this claim cannot be added after submission.

Upload before-and-after photos if applicable. *Please reference the coverage chart to see if your covered item displays the Camera Icon.

Drop files here or

Max. file size: 2 GB.

View our Coverage Chart Here

I have watched the claim submission video above in its entirety?(Required)

Yes

I have uploaded before and after photos if applicable.(Required)

Yes

N/A

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